Just Email is pleased to set out their Terms and Conditions, which will apply to the work we do for you. These Terms and Conditions and the Quote/Production Estimate supplied to you form the contract between us for the provision of Just Email’s services.
1.1. The Services: Just Email will provide the services described in the Quote/Production Estimate as presented. As an assignment develops, it may be that the scope of the required work changes. Where this is the case, Just Email will seek to discuss it with you at the earliest opportunity in order to agree upon any variations to the scope of the Services and the Quote/Production Estimate, which may be necessary.
Authors Corrections. Unless specified in the Quote/Proposal, we include 1 round of changes on all items following the presentation of an initial concept. Revisions briefed thereafter will be charged with Just Email's "Email optimisation" service.
1.2. Information: To maximise Just Email’s effectiveness we must work with you as a team. Often Just Email’s work will be dependent on you (or your other advisers) providing information promptly. To avoid unnecessary verification, Just Email will assume all information you provide is complete and accurate unless you tell us otherwise.
1.3. Incidentals: Couriers or printed proofs from external printers if required, to be charged to client.
1.4. Termination: Should you wish to terminate the contract after the commencement of work, you will be invoiced for work already completed.
1.5. Force Majeure: Just Email shall not be liable for any delay or failure to perform their obligations where such delay or failure to perform arises from circumstances outside Just Email’s reasonable control.
2.1. Payment Terms: Invoices shall be settled by bank transfer into Just Email’s nominated bank account within 14 days of the date on the invoice unless agreed otherwise. Just Email retain ownership of all work until full payment has been made.
2.2. Other Specialist Services: Just Email’s estimate is exclusive of third-party costs such as photography, illustration, video production, sound recording etc unless otherwise included in the estimate. Should you request the creation of such assets, Just Email may seek such specialist services on areas outside our expertise. The costs of such services will be passed on to and will be quoted according.
3.1. In most cases, Just Email will provide a scoping document which details the functionality in the work we do for our clients, this includes but is not limited to a website, application or marketing campaign. Where the client signs and approves this scoping document, any changes beyond the scope will be handled as a new update and priced accordingly.
4.1. Content and Images: It is your responsibility to provide us with the required information about your business and marketing objectives. Just Email takes no responsibility for errors in content supplied by you. Any changes thus incurred may be chargeable at standard rates. Unless specified otherwise, it is your responsibility to provide all necessary text and graphic materials that make up the content of the work. All content must be supplied in a suitable digital format unless agreed otherwise beforehand. Images should be supplied as jpeg, gif, tif, png or psd format. Text should be supplied as a Microsoft Word document. Failure to supply material in an easily accessible format may result in additional cost being incurred for retyping text. Where the content which is provided is in a form where a significant amount of copy writing is required, a further charge may be made.
4.2. Information for charts, graphs, and infographics to be supplied in Excel. If we are required to retype large amounts of content, then additional costs may be incurred.
4.3. Client supplied images should always be high-res images at 300DPI for print purposes. If they are solely for use on the web, then lower resolution images are acceptable. Just Email will assume that all images supplied to us are owned by the Client or have been purchased from stock libraries and are licensed to the client for use. We cannot use images taken from Google.
4.4. If you are using images of children that you have taken, then we will assume that you have been given the permission to use these images.
4.5. You grant Just Email permission to utilise logos and any other company identity for the purposes of creating the project. You agree to indemnify Just Email from any and all claims arising from your negligence or inability to obtain proper copyright permissions for all content supplied.
5.1. Confidentiality: Save as required by law, Just Email will keep your documents and affairs confidential at all times, unless you permit disclosure or the relevant circumstances are already in the public domain. Just Email may, however, disclose your documents and affairs to:
6.1. Freedom to use Ideas and IP: Just Email may develop or use for other clients any ideas, concepts, source code, information or know how reflected in any of the materials provided to you (in whatever form) or otherwise developed during the course of providing services to you.
6.2. Ownership of Materials and Intellectual Property: All products, creative works, plans for designs, unique campaign ideas, slogans, copy themes, preliminary sketches, layouts, copy, artwork, production services, public and other marketing material (whether on paper, computer disk, by email or in some other digital format) accepted by Just Email, shall, upon you paying Just Email in full for the relevant materials, be your property, except to the extent that any intellectual property rights therein have been reserved by Just Email or third parties engaged or employed by Just Email.
6.4. Working Files and Copyright. Just Email own the legal copyright of our working files. Working files are our intellectual property and this can be and not limited to design concepts, design elements, infographics, fonts and imagery. Working files are not released as part of our projects. If you wish to be supplied working files, then this needs to be requested and we will supply a quote for this release.
8.1. Our total liability to you in contract or in tort arising in connection with this contract shall not exceed the total price paid by you. We shall have no liability for loss of profits, business, revenue, goodwill or anticipated savings or for any other indirect or consequential loss.
9.1. Variation: These Terms and Conditions (and/or the contents of any agreement to which they relate) may be varied or superseded at any time by agreement in writing between us. Any such variation shall not affect any rights or obligations of either of us that may already have accrued, unless otherwise specifically agreed.
At Just Email, we want our clients to be completely satisfied with the services and the work we provide. If you are not satisfied with our services, we offer a refund in accordance with the following policy:
Refunds will only be considered during the period of the initial service commencement date prior to approval of your template designs.
Refunds will only be granted for services that have not been completed or have not followed the direction of the client.
Requests for refunds must be made in writing and sent to your Just Email account manager via email.
Refunds will be issued via Shopify’s refund mechanism.
If a refund is granted, any work completed by Just Email will remain the property of Just Email and cannot be used by the client.
Refunds will not be granted for services that have been completed.
Just Email reserves the right to refuse a refund request if it is determined that the client is misusing our services or is in breach of our terms of service.
By using our services, you agree to this refund policy. If you have any questions or concerns about our refund policy, please contact us via email.
We reserve the right to change this refund policy at any time without notice.